Whether you have invested in one machine or many, making sure they provide top performance and are ready to go when you are is of utmost very importance.  That’s why Steam Australia has developed its own support team and selected the best network of Service & Support facilities around Australia.

At Steam Australia we take pride in the responsive and comprehensive support you receive from our Network and welcome any feedback you may have to help us improve the service we provide.

On this page you will find links to download our User guides, Owners Manuals and also to register your product.


Machine Maintenance & Care

Recommended Steps to Ensure Optimal Machine Performance;

To maintain optimal performance of your Steam cleaner there are 3 key areas to keep in mind and some easy steps you can take to minimise any potential future problems;

1. Water Quality

It is important to ensure that only clean water is used – Only use water that is free from any sediment, detergents, oils or other contaminates.

2. Accessory Maintenance

We recommend that all accessories are visually inspected prior to use checking for general damage, refer to specific user manual for details.

3. Boiler Maintenance

Water that goes through the boiler contains minerals that solidify to the insides of the boiler causing a limescale build-up. Whenever scaling occurs, the boiler may not perform optimally and there may be excessively wet steam or in some cases damage to the components in the machine. To ensure your boiler is functioning optimally we recommend draining the boiler every few months (depending on frequency of use and water quality) to remove excess build up of scale and impurities.

Service Intervals

Service intervals for your machine will depend on water quality and machine usage.  There is minimal user maintenance required however we do recommend that the machines are serviced by an authorised service facility at least once every 12 months.  Refer to the machine specific User Manual and User Guide for more details

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