Whether you have invested in one machine or many, making sure they provide top performance and are ready to go when you are is of utmost very importance.  That’s why Steam Australia has developed its own support team and selected the best network of Service & Support facilities around Australia.

At Steam Australia we take pride in the responsive and comprehensive support you receive from our Network and welcome any feedback you may have to help us improve the service we provide.

On this page you will find links to download our User guides, Owners Manuals and also to register your product.

maintenance and care

Recommended Steps to Ensure Optimal Machine Performance;

To maintain optimal performance of your Steam cleaner there are 3 key areas to keep in mind and some easy steps you can take to minimise any potential future problems;

1. Water Quality
It is important to ensure that only clean water is used – Only use water that is free from any sediment, detergents, oils or other contaminates. If you are unsure about your available water, contact Steam Australia.

2. Accessory Maintenance
We recommend that all accessories are visually inspected prior to use checking for general damage, please refer to machine specific user manual for more details. Always clean your tools, hose and waste bucket after use. Steam clean tools for quick and easy cleaning, a soak or scrub where required.  Ensure to check filters, regularly clean and replace when required.

3. Boiler Maintenance
Water that goes through the boiler contains minerals that over time, solidify to the insides of the boiler causing a limescale build-up. Whenever scaling occurs, the boiler may not perform optimally and may produce excessively wet steam, or in some cases damage to the components inside the machine. To ensure your boiler is functioning optimally it is important to only use clean water inside the machine. We recommend draining the boiler every few months (depending on frequency of use and water quality) to remove excess build up of scale and any impurities. Contact Steam Australia if you have any questions about this process. 

Service Intervals

Service intervals for your machine will depend on water quality and machine usage.  There is minimal user maintenance required however we do recommend that the machines are serviced by an authorised service facility at least once every 12-18 months.  Refer to the machine specific User Manual and User Guide for more details.

Find your nearest service agent.

Service and manufacturing
Service and manufacturing
microfibre care
microfibre washing instructions

WASHING: Cold Water Method.

  • Wash in cold water,
  • Use mild detergent,
microfibre drying instructions


  • Hang dry cloths and mop pads,
  • Store dry cloths and mop pads appropriately.
microfibre instructions


  • Do not store cloths in washing machine overnight.
  • Do not use fabric softener in wash cycle.
  • Do not dry cloths in dryer. Heat may cause cloths and mops pads to shrink.
  • Do not wash with other textiles.
register your product