Privacy Policy

Steam Australia is committed to providing quality services to you and this policy outlines our ongoing obligations in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Federal Privacy Commissioner at

What Personal Information do we collect and how do we collect it?

Steam Australia may collect your personal information from what you tell us when you telephone, or show us when you visit our premises, or browse on our website, or from our hire agreements and credit application forms, or from other publicly available sources and from third parties.

When you make enquiries about our products and services, we will normally ask you for;

  • Your name, business name, street address, email address and telephone

This enables us to provide our service to you and contact you to answer your enquiries.

Additionally, if you hire equipment from us, we will request that you supply us with some or all the following:

  • Details of your Driver’s Licence, or a photocopy or digital image of it, so that we can confirm your identity, and your residence.
  • Your credit card details used for the purpose of paying for your hires and purchases from us which may be photocopied, and if so, the copy will be and remain the property of Steam Australia until final payment for the goods is received at which time it will be securely destroyed.

If you apply for a credit account with us, we may ask for the above information, as well as:

  • Trade references to allow us to assess your background,
  • The name and address details of all directors of the company,
  • Your bank account details,
  • We may also collect personal information from credit reporting agencies and from searches we conduct, including the PPS Register.


Steam Australia may also use Google Analytics to collect and process information. For further details please view “How Google uses data when you use our partners’ sites or apps” (located at ).

What do we use this Personal Information for?

We collect your Personal Information for the primary purpose of providing our services to you including;

  • responding to your enquiries
  • providing you with products and services you wish to purchase or hire
  • to help us to identify other products and services that might be beneficial to you, and to inform you about them and items of interest
  • proper accounting and administration
  • setting up an account.
  • to evaluate the needs of our customers and to develop new products
  • to protect you and us from fraud
  • direct marketing


Opting out

You may opt out of receiving promotional materials from us, by emailing;

[email protected]



Disclosure of your Personal Information

As a general principle, Steam Australia will not provide any unrelated party (including any overseas recipients) with any personal information it has collected about you. Exceptions may occur where:

  • Steam Australia believes in good faith that you have consented;
  • we use external service providers e.g. mailing houses to mail promotional material to you. The information will be provided to our external service providers on a confidential basis for the purposes of our business only, and we will take reasonable steps to ensure that it is dealt with according to the same high standards as we use;
  • a law enforcement agency, or other government agency, is exercising its legal authority and has asked Steam Australia to provide access to that information;
  • you are in default of a hire contract or other contractual commitment to us, in which case we may need to release your details and the relevant history of your transactions with us to our legal advisers, debt collection agencies, credit reference bodies, or industry associations.
  • we are asked to share that information with a credit bureau or reporting agency.

Other than the purposes above, we will not disclose your information unless with your consent, or as required or authorised by law.

Protecting your Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information.

Gaining access to your Personal Information

You have a right to access the personal information we store about you. If you wish to access your information, please write to us (our contact details are at the end of this statement). Subject to verification of your identity, we will provide you with access to any information we are holding about you as soon as practicable. We will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information.

Keeping your Personal Information accurate and up to date

It is an important to us that your Personal Information is up to date. If you find that the information we hold about you is inaccurate, incomplete, or out of date, please let us know, and we will take reasonable steps to correct it.

Dealing with us

You can refuse to provide us with your personal information if you are making general inquiries about our products and services. However, we may not be able to answer your requests or conduct business with you in some cases.

Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy, you may write to the attention of The Directors, at the address below.

If you are still not satisfied with the outcome of your complaint, you may refer your complaint to the Office of the Australian Information Commissioner.

Contacting us

To obtain more information about our privacy policy and how we manage your personal information, please call +612 8580 0453, or you may write to us at 208/27 Mars Road, Lane Cove, NSW 2066 or email [email protected]